{"id":1977,"date":"2023-03-25T12:27:04","date_gmt":"2023-03-25T12:27:04","guid":{"rendered":"http:\/\/development.hotelfrederikshavn.dk\/?page_id=1977"},"modified":"2026-07-07T10:14:59","modified_gmt":"2026-07-07T10:14:59","slug":"faq","status":"publish","type":"page","link":"https:\/\/hotelfrederikshavn.dk\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

<\/i><\/i><\/span>WHAT TIME IS CHECK IN AND CHECK OUT TIME?<\/span><\/a><\/h3><\/div>
\n

Check-in is from 3:00 PM. Check-out is no later than 10:00 AM.<\/p>\n

If you are travelling\/arriving outside reception opening hours, please either contact us in advance or call us by phone. +45 98 42 09 77<\/a> when you are standing at the hotel.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>PARKING<\/span><\/a><\/h3><\/div>
\n

Continue past the hotel, here we have our own driveway to our parking lot with security cameras. Mostly we have free parking places.<\/p>\n

Parkering koster 75 dkk per d\u00f8gn og du kan betale i receptionen eller via Easy Park app. <\/p>\n

From the parking lot you will find an entrance that leads to the backside of the reception.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Opening hours<\/span><\/a><\/h3><\/div>
\n

During the summer period, the reception is open from 6:00 AM to 8:00 PM. If you arrive or depart outside of these hours, please either contact us in advance or call us. +45 9842 0977<\/a> when you are standing at the hotel.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>WHAT TIME IS BREAKFAST?<\/span><\/a><\/h3><\/div>
\n

The breakfast buffet is served from 6:15 \u2013 9:30 on weekdays <\/strong>and from 7:00 \u2013 10:30 on weekends and holidays.<\/strong> The breakfast buffet includes both cold and hot dishes, fresh fruit and much more that you can choose from. read more about here.<\/a>.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>WHAT IS YOUR CANCELLATION POLICY?<\/span><\/a><\/h3><\/div>
\n

Email or by telephone, latest at 14.00 the day before arrival.<\/p>\n

No-show:\u00a0<\/strong><\/p>\n

If you do not show up without cancelling your reservation, then you will have to pay for the first night.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>CAN A BABY BED BE PLACED IN A ROOM?<\/span><\/a><\/h3><\/div>
\n

Yes, children up to 15 kg can sleep in a baby cot in some of the rooms. The size of the bed is 120 cm. The cost is DKK 150,- \/ night. It needs to be reserved in advance.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>CAN I RENT A BIKE?<\/span><\/a><\/h3><\/div>
\n

Yes, you can rent a bike in Frederikshavn: We will put you in touch with the right people. If you let us know in advance, we can make the arrangements beforehand.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>DO YOU OFFER LAUNDRY SERVICE?<\/span><\/a><\/h3><\/div>
\n

Yes we do. We have a laundry service inside the hotel where you can get your clothes washed and dried by our staff. Prices depend on the amount and type of laundry.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>WHAT IS MAXIMUM OCCUPANCY OF A ROOM?<\/span><\/a><\/h3><\/div>
\n

The maximum occupancy of a twin\/double room is 2 people, a triple room hosts (surprise!) 3 people.<\/p>\n

Our family rooms accommodates up to two adults and three children.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>IS THERE A HAIR DRYER IN THE ROOM?<\/span><\/a><\/h3><\/div>
\n

Yes, each room has a hairdryer in the bathroom or in the closet.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>I LOST OR FORGOT SOMETHING IN YOUR HOTEL. HAVE YOU FOUND IT?<\/span><\/a><\/h3><\/div>
\n

Don\u2019t worry, it happens to the best. Everything we found after you left is passed to the staff and will be kept safely. Let us know what you lost, when you lost it and \u2013 if you remember \u2013 which room you stayed in. If your belongings are to be sent by post, we charge a handling fee of DKK 150 + shipping costs.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>MORE QUESTIONS<\/span><\/a><\/h3><\/div>
\n

Do you have any questions or changes to your reservation, then you can contact us on email or by telephone. For faster expedition we would like you to inform us of the reservation number.<\/p>\n

We look forward to your visit and we will do our very best to provide you with the best service, and to give you a comfortable stay at our hotel.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

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